Frequently Asked Questions

We have designed our website to make it as simple for you to use as possible.

1. Finding the product which is right for you

Products have been grouped by their type; i.e. Folding Screens, Glazed Screens etc

To get more detailed information on a product click on the “More Products” button. This gives you access to a more in depth page containing dimensions, weight, colours and the option to order online.

2. How long does it take to manufacture my order?

Availability

Each product is made to order and the standard lead time is 5-7 days from receipt of order.

3. How will my goods be delivered? How much is the carriage cost?

Carriage Charges
Mainland UK = £15.00 per order
Ireland & Northern Ireland = £45.00 per order
Channel Islands, Scottish Isles, Isle of Man & Isle of Wight = £55.00 per order

If the product needs to be sent overseas then we will be happy to get a quotation from our couriers for the cost of the delivery.

Delivery
All completed orders are despatched using a 24 hour despatch service this excludes parts of Scotland & Islands where delivery may be slightly longer.

4. What if I dont like what I ordered?

Returns & Exchanges
All products are made specifically to order. Therefore we do not operate a returns service.

In the event of goods being received damaged or faulty we will exchange them, we will arrange for faulty goods to be collected and for replacement goods to be delivered.

We would ask you to check carefully your requirements before ordering any products from our website. If you require any assistance before ordering please contact our sales desk on 0161 609 0262.

5. How do I assemble my order?

Assembly Instructions
We send assembly instructions with all orders. With all of our screens the only construction you will have to do will be to attach the feet to the screen.

Should you have misplaced them please email us.

Alternatively please Contact the Sales Helpline on: 0161 609 0262 and a Sales Adviser will assist you with your query.

6. I would like to order multiple items

IMPORTANT
When adding mutiples of one product to the shopping basket please ensure you click the Add button before returning to the other item departments to order more items. For example: add a 1200 x 1200 Office Screen to the shopping cart change the quantity to 4 and then click add - this will then save the relevant changes before you proceed to order other items or checkout.

7. How can I pay for my order?

We accept all major credit/debit cards except for Amex and Diners Club. Payment can be made when placing your order.  You can also pay by cheque. Please make them payable to Panelwarehouse.com. We also accept Official Purchase Order Numbers from Local Authorities, NHS Organisations, Police, The Fire Service and Members of the Armed Services. Orders placed by official order number will be invoiced on a payment within 30 day basis.

Should you have any queries please contact the Sales Helpline On: 0161 609 0262